Raku Turtle Raku Potterworks

Prompt Shipping and Professional Packing

Our long-standing relationships with UPS FedEx DHL and other international carriers allows us to offer a range of shipping services. Our warehouse staff is highly trained and will be able to pack the items according to our exact and precise specifications. Before they are shipped the goods are thoroughly inspected and secured. We deliver to thousands of customers each day across multiple countries. The fact that we're committed to becoming the biggest online retailer in the world is obvious. The warehouses and centers for distribution are located in Europe, as well as the USA.

Note: Orders with more than one item are assigned a processing time according to the item.

Prior to shipment, we will conduct a thorough inspection of the items you've purchased. Most orders are now shipped within 48 hours. The delivery time varies between 3-7 days.

Returns

Due to multiple parties such as the factory and the warehouse, we are unable to fully manage stock. Therefore, the actual inventory could fluctuate at any moment. Be aware that your order is out of stock once the order has been placed.

Our policy lasts thirty days. If 30 days have gone in the past since you purchased and we are unable to offer you a return or exchange.

You are able to return a product when it's unopened and in the same condition as the day you received it. It must also still remain in the original packaging.